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FAQ – Debit / Credit Cards

Find the answers to your questions about Forex Club Financial Company credit and debit card procedures.
Table of contents:
Q. Which credit/debit cards does Forex Club accept?
A. We accept Discover, MasterCard and Visa. Note: Forex Club will not accept third party payments.
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Q. Which currencies are accepted by Forex Club?
A. We accept USD only. Note: If your credit/debit card is not in USD, in most cases your bank will convert your currency into dollars and process your payment. However, some banks will not proceed without preliminary customer authorization. You should contact your credit/debit card issuer before making a deposit and authorize the conversion if necessary to ensure no delays in your payment.
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Q. May Forex Club accept credit/debit card deposits over the phone?
A. No. Forex Club does not accept phone transactions.
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Q. How much can I fund at one time?
A. The minimum deposit for use of our online system is $10USD (or currency equivalent). The maximum deposit is $100,000 USD (or currency equivalent) per trading account within thirty (30) calendar days.
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Q. How long will it take for a credit/debit card deposit to appear in my trading account?
A. Transactions will be processed immediately. However, please note that in some cases delays in processing may occur. If that is the case, please contact us via phone, chat, or write us an e- mail to financerus@fxclub.com, providing your first and last name, amount of the transaction, date of the transaction, and your trading account number.
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Q. Is my credit/debit card information secure?
A. Your credit card information is secured by our transaction vendor's encryption technology to ensure that your data is not compromised. So, right from the start, your credit card transactions are protected by the strongest encryption protocol in the industry.
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Q. Will I receive a receipt of my transaction?
A. Within minutes of making a deposit, a notification will be sent through to your FxBank page, and you will be able to see it in My Messages tab. It only can be done if you activate this feature in the Notifications of Service tab.
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Q. What is the withdrawal procedure when an account is funded by credit card?
A. Forex Club does not process withdrawal requests through credit cards.
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Q. What are reasons a credit/debit transaction could be declined?
A.
  • Address differentiation. Address on credit/debit card statement does not match the address submitted on the transaction.
    Note: Address should be written in proper form, the exact the same as it appears on your billing statement. Please do not write anything that is not in English since it will not be accepted by our system.
  • Credit/debit card limit. A credit/debit card bank has the ability to red flag large transaction amounts to prevent fraudulent charges.
  • Wrong security code. Issuer's security card code does not match the card code submitted on the transaction.
  • Transaction not permitted. Some cards have restrictions on them as to how they can be used.
These are just a few of the most common reasons a card is declined, there are several others as well. If you are unsure why your transaction is not being approved, you may contact us and we will assist you in finding the problem and the solution.
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Q. What documentation may Forex Club require to allow a customer to deposit with a debit/credit card?
A. Customers funding with a debit/credit card whose debit/credit card address is different than the current address on file at Forex Club may, at the discretion of Forex Club, be required to provide a copy of their debit/credit card and/or statement.
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