FAQ
Affiliate Program
- What is the FXClub Affiliate Program?
- Why should I join?
- Does it cost me anything to join the FXClub Affiliate Program?
- I operate more than one web site. Can I still join the FXClub Affiliate Program?
- How do I sign up?
- How does the FXClub Affiliate Program work?
- Where should I place the links on my site?
- How do I know how much in referral fees I've earned?
- How often do I get a check?
- Who handles customer service?
- How will you know what people came from my site?
- Who do I contact if I still have questions?
Company Information
Regulation
Software
Mirror Trader
- Does the PRACTICE account have the same functionality as the LIVE version?
- Can I close a position, change the Stop Loss or Take profit manually myself?
- Can I stop my trading at any time?
- What happens if I change my money management settings for a Strategy when I currently have an open trade?
- Can I trade any Strategy Provider I like?
- Can I change the number of max positions?
- How do I know which strategies to choose?
- What does the 'Exposure Meter' indicate?
- How long after I have chosen a strategy does it start trading?
- Can I use the platform for manual trading?
- How often does T-score change?
- Do I require the platform to be connected to the Internet permanently?
- When I used the 'smart filter', I received results of strategies with a relatively low T-Score, what is the reason for that?
- How can I learn more about the strategies?
- How do I know what size of stop loss a strategy provider uses, so I can calculate my risk?
- What should I do if I find a strategy interesting, but I am still not sure about adding it to my portfolio?
- Can I set trade size with your platform? What if strategy provider wants to buy $100k but I only want to open $10k?
Live Account and My FXBank
- If I forget my My FXBank password, how can I restore it?
- Is the information I send through My FXBank secure?
- What is My FXBank?
- Where can I download additional forms and documents?
- Why is my account still not opened?
- Minimum initial deposit
- How can I view the status of my account application?
- How can I edit my personal or bank information in My FXBank?
- How can I sign up for a live account with Forex Club?
Account Status
Account Funding
Credit Card
- What are reasons a credit/debit transaction could be declined?
- What documentation may Forex Club require to allow a customer to deposit with a debit/credit card?
- What is the withdrawal procedure when an account is funded by credit card?
- Which credit/debit cards does Forex Club accept?
- Which currencies are accepted by Forex Club?
- How can I fund my trading account via Credit Card?
- How long will it take for a credit/debit card deposit to appear in my trading account?
- How much can I fund at one time?
- Is my credit card information secure?
- May Forex Club accept credit/debit card deposits over the phone?
- May I send funds from someone else's credit card account?
Withdraw Funds
Partners
IB
- What is the process to become a Forex Club Introducing Broker (IB)?
- How long does the IB approval process take?
- What is the average payout level for IBs?
- For which trading platforms can IBs solicit clients and get commissions?
- What information is available for IBs in the ActTrader Reporting tools?
- What languages does the IB back office support?
- Do IBs have access to the clients’ contact information when they register for a demo account?
- Does Forex Club offer Islamic accounts?
- What is the payout schedule for IB commissions?
- How are clients assigned to a particular IB?
- How do I reassign a client, if that client did not follow the unique link, or failed to indicate Introducing Broker's unique ID number, while applying for a trading account?
Money Management
- What registration requirements are needed in order to become a Money Manager?
- Does Forex Club manage funds on clients’ behalf?
- How many managed groups can a money manager create under one master account?
- Is there a limit to the number of managed account groups a money manager can create under one master account?
- Can an IB receive both IB commissions and Money Management compensation on managed accounts?
- What platform can be used for managed accounts?
- What is the maximum amount of accounts that can be managed under one master account?
- What allocation methods are available on the ActTrader platform?
- What is an allocation mode?
- What is fixed default amount allocation?
- What is proportional allocation?
- What is proportional one lot minimum allocation?
- How does one set an allocation mode?
White Label
- What is necessary to become a Full White Label partner of Forex Club?
- Which platform is used for White Label Partners?
- Which platforms can be White Labeled?
- How long is the average setup time?
- What are the service fees for Full White Label Partnership?
- Are there any other cheaper White Label options available?
Glossary
- Sterling
- Strike price
- Expiration
- Retail customer
- Forward transaction
- Rollover
- Interbank market
- Security deposit
- Leverage
- Settlement
- Margin
- Spot market
- Offer
- Spot transaction
- Open position
- Spread
- Pip
- Premium
- Euro
- Put
- European-style option
- Quote Currency
- American-style option
- Ask
- Base Currency
- Bid/Ask Spread
- Call
- Counterparty
- Cross-rate
- Currency pair
- Dealer
Trading Terms and Conditions
ActTrader
- What are the SWAP rates on ActTrader?
- What are the spread costs on ActTrader?
- What currency pairs are available on ActTrader?
- What is the minimum lot size in ActTrader?
- What orders are available in ActTrader?
- When can I trade on ActTrader?
- While placing orders, why is the minimum distance in points 100?
Rumus
- What are the SWAP rates on Rumus?
- What are the spread costs on Rumus?
- What is Rumus' margin policy?
- What is a "Reversal of Position?"
- What is the full list of trading terms and conditions for Rumus?
- What is the maximum amount of leverage that can be used on Rumus?
- What orders are available in Rumus?
- When can I trade on Rumus?
