Customer Success Advisor with German

BU Europe / Limassol

Currently we are looking for a Customer Success Advisor with German to join our team in Limassol, Cyprus.

Key responsibilities:

  • Handling incoming phone calls, chats/e-mails and reviews from customers regarding questions related to the services we provide. (The position does not imply sales.)
  • Analyzing and resolving most common customers’ queries using step-by-step solutions and cooperating with other departments of the Company
  • Delivering qualitative service to customers according to the existing standards

Requirements:

  • Native German speaker. Literacy in written and spoken German is a must
  • Fluent English
  • Business communication skills i.e. telephone conversations, business correspondence
  • Customer service experience 
  • Attention to detail, team player, problem-solving attitude and task management skills
  • Experience in operating with Windows and MS Office
  • Experience in operating with Google services is a plus
  • Typing skills (touch typing) is a plus
  • Multitasking ability is a plus

We offer:

  • Work in a reliable and stable company
  • Regular salary reviews - we reward great work
  • Competitive salary and bonus
  • European Office (Cyprus, Limassol)
  • Medical assurance
  • Opportunity for career and professional growth
  • Work in a friendly professional team
  • Unique international corporate culture
     
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