Fraud Analyst (Payment systems)

Finance Department / Montenegro

Key Responsibilities:

  • Permanent monitoring, analyzing  and identifying the best ways and methods to combat fraud in the market;
  • Interaction with other units of the organization of the company relating to change implementation, fraud protection, customer support, approval of new agreements;
  • Maintaining fraud protection process in the company;
  • Developing proposals on how to organize, monitor and improve the processes for customers’ deposits/withdrawals and  fraud protection;
  • Minimize company fraud losses from client and staff fraudulent activities;
  • Provision and ongoing management of a reporting mechanism (weekly, monthly, quarterly reports)  on the activities to the head of PS/F
  • To prioritize and organize workloads and where necessary, to work without direct supervision. To use own initiative and sound judgement to meet or exceed individual and team performance targets within agreed timescales;
  • To ensure that all investigations are undertaken in accordance with all relevant corporate policy, investigation team operating procedures, professional guidelines, statutory requirements and criminal legislation.
  • To investigate allegations of fraud, corruption and dishonesty by using the full range of investigative techniques, as appropriate.  Including:
    • The effective interviewing of suspects and third parties as required or directed under caution where appropriate, in accordance with the internal instructions.
    • Making relevant, appropriate and timely enquiries 
    • Undertaking static surveillance where appropriate using specialised covert and other equipment and and databases .
    • carefully check the identity of clients to detect forgeries, mechanical or computer changes
    • Any other enquiries that may be deemed necessary.
  • To adopt any new methodology that may become appropriate resulting from new practices and/or improved techniques.
  • To deputise for analyst Fraud Manager in his absence by providing direction, advice, guidance and support to both other team members .
  • To assist the Analyst Fraud Manager in promoting fraud awareness and in developing working practices to identify  and prevent benefit fraud.
  • Carry out any other reasonable duties as may be required.
  • Keep up to date with changes in legislation, ensure that all team members are aware of potential changes and assist in the development of procedures to facilitate these changes.
  • To maintain a record of each investigation and to draft accurate and concise reports to management when required or requested and to make a final report of each investigation, making appropriate recommendations.
  • To carry out the duties and responsibilities of the job with due regard to all Council policies and procedures including Data Protection, Equal Opportunities, Diversity and Health and Safety.
  • To represent the Analyst Fraud Manager when required at meetings both internally and externally in case of need.
  • To maintain a high level of customer care in all operations;
  • Reconciliation of deposits from payment systems to FxBank;
  • Monitoring of approved limits for payment systems;
  • Assistance to Financial Customer support in providing information for payment (source: online access or reports of payment systems);
  • Manual refunds for transactions (via online access) and bank payout from Skrill account;
  • Сontrol and monitoring over bonus programs to clients;
  • Сreation of internal instructions and manuals for anti fraud activity.

Knowledge and skills:

  • University Degree 
  • Minimum 1 year payment systems experience
  • Knowledge of contract management (filing and maintenance)
  • A good understanding of the payments systems market (PS types, specifics of the various markets, legal requirements, the requirements of PS)
  • Strong understanding of fraud types
  • Understanding of the typical contractual arrangements/clauses with the various payment systems
  • Experience in project management
  • English (good enough to conduct personal negotiations)
  • Persuasive skills - the ability to defend their position;
  • Ability to listen to the interlocutor;
  • Ability to understand customer needs.

We offer:

  • Work in the reliable and stable well-known company;
  • European Office (Montenegro, Podgorica);
  • Payment of relocation and organize of the legalization;
  • Competitive salary and bonus;
  • Medical insurance;
  • Opportunity of the career and professional growth;
  • Work in the friendly professional team;
  • Unique international corporate culture.